1. INTRODUCTION
CrediKo ("CrediKo", "we", "us" or "our") is a loan facilitation and/or financial product comparison platform operated by CreditKo, a company incorporated under the Companies Act, 2013, having its registered office at Bangalore.
CrediKo facilitates users ("User", "you" or "your") in exploring and applying for loan and other financial products offered by banks, NBFCs and other financial institutions or lending partners ("Lending Partners").
CrediKo is not itself a bank, NBFC or lender, unless expressly stated otherwise on the relevant product/service.
This Privacy Policy explains how CrediKo collects, uses, processes, stores, shares and protects personal information when you access or use our website, applications, forms, products or services (collectively, the "Platform").
We are committed to handling personal information responsibly and in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules and regulations, and applicable RBI requirements where relevant to our role and arrangements with Lending Partners.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to personal information collected through:
- The CrediKo website;
- Mobile applications, if applicable;
- Online loan enquiry and application forms;
- Callback requests;
- Customer support interactions;
- Communication through telephone, SMS, email, WhatsApp or other permitted channels;
- Cookies and similar technologies; and
- Other legitimate interactions with CrediKo.
This Policy also applies when information is lawfully received from Lending Partners, authorized service providers, verification providers or other permitted sources.
This Policy does not govern the privacy practices of third-party banks, NBFCs, lenders or other websites that you may access through links or referrals from CrediKo. Such entities may have their own privacy policies.
3. INFORMATION WE MAY COLLECT
Depending on the services you use, CrediKo may collect information such as:
A. Personal Information
- Full name;
- Mobile number;
- Email address;
- Date of birth;
- Gender, where relevant;
- Residential and correspondence address;
- Employment or occupation details;
- Income information;
- Loan requirement and financial preferences;
- PAN or other identification information where required;
- Information contained in documents submitted by you; and
- Other information reasonably required to process your enquiry.
B. Financial and Application Information
- Loan amount requested;
- Employment information;
- Income details;
- Existing financial obligations;
- Banking-related information provided by you;
- Transaction-related information;
- Credit-related information; and
- Information required by the relevant Lending Partner.
CrediKo will not collect information merely because it is technically possible to do so. Information will be collected based on the purposes for which it is reasonably required and subject to applicable law.
C. Technical Information
- IP address;
- Browser type;
- Operating system;
- Device type;
- Device or application identifiers, where applicable;
- Pages visited;
- Approximate usage information;
- Referring URLs;
- Date and time of access; and
- Information relating to Platform performance and security.
D. Cookies and Similar Technologies
CrediKo may use cookies, pixels, SDKs, tags and similar technologies to:
- Maintain Platform functionality;
- Understand website traffic;
- Measure advertising and campaign performance;
- Improve user experience;
- Detect fraud or suspicious activity; and
- Analyze and improve our services.
Where required by applicable law, we will provide appropriate notices and obtain consent before using non-essential technologies.
4. INFORMATION WE DO NOT ROUTINELY COLLECT
CrediKo does not routinely require access to a user's:
- Contact list;
- Call logs;
- SMS history;
- Personal photographs;
- Microphone;
- Camera; or
- Continuous location information
unless such access is specifically required for a particular service, is legally permissible, and the appropriate notice and consent/permission has been obtained.
Where CrediKo or a relevant Lending Partner requires additional information or device permissions, the purpose and applicable permissions will be communicated to you before collection, where required.
5. HOW WE COLLECT INFORMATION
We may collect information:
Directly from you when you submit a loan enquiry, complete an application form, request a callback, create an account, contact customer support, communicate with us, or provide information through any other CrediKo service.
From Lending Partners where permitted by applicable law and contractual arrangements, including information relating to your application from Lending Partners or their authorized representatives.
From third-party service providers, including KYC and verification providers, credit information companies, fraud prevention providers, technology providers, analytics providers, and other service providers lawfully involved in providing the Services.
Automatically through cookies, logs and similar technologies when you use the Platform.
6. PURPOSES FOR WHICH WE USE YOUR INFORMATION
Loan Facilitation — to process your loan enquiry; understand your stated requirements; identify potentially relevant Lending Partners; facilitate communication with Lending Partners; forward your application or enquiry to relevant Lending Partners; and assist with the application process.
Verification and Fraud Prevention — to verify information provided by you, detect fraudulent or suspicious activity, protect users and the Platform, prevent misuse, and comply with applicable verification requirements.
Communication — to contact you regarding your enquiry, application status, required documentation, service-related notifications, customer support, important changes to our Services, and other communications for which you have provided appropriate consent or which are otherwise permitted by law.
Platform Improvement — to analyze Platform performance, improve user experience, develop and improve products, conduct analytics, troubleshoot technical problems, and improve security.
Legal and Regulatory Compliance — to comply with applicable laws, court orders, regulatory requirements, government requests, fraud prevention requirements, and other legally binding obligations.
7. SHARING OF PERSONAL INFORMATION
CrediKo may share relevant personal information with the following categories of recipients, where necessary and permitted by applicable law:
Lending Partners — Your information may be shared with banks, NBFCs and other Lending Partners to facilitate your loan enquiry or application. The relevant Lending Partner may independently conduct eligibility assessment, KYC, credit assessment and underwriting.
Credit Information Companies — Where permitted and appropriately authorized, information may be shared with or obtained from credit information companies for credit assessment and related purposes.
KYC and Verification Providers — Information may be shared with authorized service providers that assist with identity verification, document verification, fraud prevention or related activities.
Technology and Service Providers — Information may be shared with providers supporting hosting, infrastructure, customer communication, analytics, security, application processing, technical support, and other essential Platform operations. Such providers may process information only for authorized purposes and subject to appropriate contractual or legal safeguards.
Government and Regulatory Authorities — Information may be disclosed where required or permitted by applicable law, regulation, court order, governmental request or law-enforcement requirement.
8. CONSENT FOR SHARING INFORMATION
Where consent is required, CrediKo will obtain appropriate consent before sharing personal information with relevant third parties.
In particular, where your information is shared with Lending Partners to facilitate a loan application, the applicable consent mechanism will explain the relevant purpose of such sharing.
You may have the ability to accept or decline certain optional data uses or sharing requests, subject to the functionality and requirements of the relevant service.
RBI's digital-lending framework emphasizes need-based data collection, prior explicit consent and user discretion regarding specific data uses in applicable arrangements.
9. COMMUNICATION CONSENT
By submitting an enquiry or application and providing your contact details, you may receive communications from CrediKo and, where applicable and appropriately consented to, relevant Lending Partners or their authorized representatives regarding your enquiry.
Such communication may occur through phone calls, SMS, email, WhatsApp, other permitted messaging services, or other lawful communication channels.
Marketing communications will be subject to applicable consent, preference and opt-out requirements.
10. CREDIT ASSESSMENT
CrediKo may use information provided by you to identify potentially suitable Lending Partners. However, CrediKo does not guarantee that you will qualify for any loan.
The final decision regarding loan approval, loan amount, interest rate, tenure, fees, charges, and disbursement rests with the relevant Lending Partner. The Lending Partner may independently conduct credit assessment, KYC, underwriting and other verification processes.
11. DATA RETENTION
CrediKo retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide Services, resolve disputes, prevent fraud, comply with legal or regulatory obligations, maintain business records, or protect legitimate interests.
The applicable retention period may vary depending on the type of information, purpose for which it was collected, whether an application or transaction remains active, legal and regulatory requirements, dispute or fraud-prevention requirements, and requirements imposed by Lending Partners.
When personal information is no longer required, it will be deleted, anonymized or securely disposed of, subject to applicable legal and regulatory requirements.
12. DATA STORAGE
CrediKo will maintain appropriate controls for the storage and protection of personal information.
Where CrediKo acts as a service provider/LSP to an RBI-regulated entity and applicable RBI requirements prescribe specific data-storage requirements, CrediKo will comply with the applicable contractual and regulatory requirements.
RBI's digital-lending framework includes specific requirements concerning data collection, storage and access in applicable digital-lending arrangements.
13. DATA SECURITY
CrediKo takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.
Depending on the nature of the information and our infrastructure, safeguards may include encryption during transmission, access controls, role-based access, authentication mechanisms, monitoring and logging, security assessments, backup and recovery controls, and measures designed to detect and prevent unauthorized activity.
No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable security measures, we cannot guarantee absolute security of information.
14. THIRD-PARTY WEBSITES AND SERVICES
The CrediKo Platform may contain links or references to third-party websites, applications, products or services.
If you leave the CrediKo Platform or interact directly with a Lending Partner, that third party may collect and process your information under its own privacy policy.
We recommend reviewing the privacy policy of the relevant third party before providing additional personal information.
15. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights relating to your personal information, including rights to request access to information held about you; request correction of inaccurate information; request deletion where legally permissible; withdraw consent where consent is the applicable basis; raise a grievance concerning processing of your information; and exercise other rights available under applicable law.
Some requests may be restricted or denied where retaining or processing the information is required by law, regulation, contractual obligations, fraud prevention requirements or legitimate legal purposes.
You may submit a request to: support@creditko.in
16. WITHDRAWAL OF CONSENT
Where processing is based on your consent, you may withdraw that consent by contacting us through the details provided in this Policy.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Please note that withdrawing consent may prevent us from providing certain Services or processing an application where the relevant information is necessary for that Service.
17. CHILDREN'S PRIVACY
The Platform is intended for individuals who are legally capable of entering into contracts under applicable Indian law.
CrediKo does not knowingly seek to collect personal information from individuals who are not legally permitted to use the relevant financial services.
If we become aware that personal information has been submitted contrary to applicable age requirements, we will take reasonable steps to address the situation in accordance with applicable law.
18. FRAUD AND SECURITY
We may process personal information to detect and prevent identity theft, fraudulent applications, account misuse, unauthorized transactions, cybersecurity threats, document fraud, and other unlawful or suspicious activities.
Information may be shared with appropriate service providers, Lending Partners or authorities where legally permitted or required for these purposes.
19. GRIEVANCE REDRESSAL
If you have a question, complaint or concern regarding the collection or processing of your personal information by CrediKo, you may contact our Grievance Officer.
Grievance Officer: support@creditko.in
Email: support@creditko.in
Address: Bangalore
We will handle grievances in accordance with applicable legal and regulatory requirements.
For complaints specifically concerning a loan sanctioned or serviced by a particular bank/NBFC/Lending Partner, you may also need to contact that Lending Partner through its designated grievance-redressal mechanism.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, applicable laws or regulations, data practices, or arrangements with Lending Partners and service providers.
The updated Privacy Policy will be published on this page together with the revised "Last Updated" date.
Where required by law, we will provide additional notice or obtain fresh consent.
21. CONTACT US
Legal Entity: CreditKo
Brand: CrediKo
Registered Office: Bangalore
Email: support@creditko.in
Customer Support: support@creditko.in
Grievance Email: support@creditko.in
22. IMPORTANT NOTICE
CrediKo is a loan facilitation and/or lead-generation platform and is not a lender unless expressly stated otherwise.
Submitting your information through CrediKo does not guarantee loan approval, a specific interest rate, loan amount, tenure or disbursement.
The final decision regarding any financial product rests with the relevant bank, NBFC or other Lending Partner.
Before accepting any loan, users should carefully review the applicable loan agreement, Key Facts Statement (KFS), Annual Percentage Rate (APR), fees, charges, repayment schedule and other applicable terms provided by the Lending Partner.